Traveller Information

Check-In

To ensure on-time departures, your cooperation is required for the following:

Passengers are required to check-in 1 hour before the flight departs. This is also to allow for Transport Canada required manifesting and freight loading. If you are not checked in 1 hour prior to departure, your boarding may be denied. A confirmed passenger that does not check-in or shows up will forfeit that portion of their ticket and it will be voided. Tickets that are purchased for flights that depart within 24 hours are non-refundable and cannot be changed.

If you happen to miss your flight, it will be your responsibility to rebook your flight for the following day or whenever you decide to travel. North-Wright Airways will only transfer passengers to the next available flight for weather or mechanical delays.

Passengers Tickets

Reservations are still required and as long as tickets are paid in full fare, your seat will be guaranteed. All reservations that are made and not paid within 24 hours of departure will be put on stand-by. Seats will be only be confirmed when payment is received. Purchased standby tickets are not guaranteed seats.

No Show Policy

Passengers, who do not show up for their flights upon check-in, will lose that portion of their ticket. These tickets may not be used for future travels. If they wish to travel, a new ticket must be purchased.

Cancellations and Refunds

Should you wish to cancel and refund your ticket, you may do so by calling us at 867-587-2288, press 2.

Tickets are refundable up to 24 hours prior to flight departure for $125.00. You can get a full refund as long as the request is made within 24 hours from the time of purchase and as long as your trip is more than 72 hours from your date of booking.

Tickets that are purchased for flights that depart within 24 hours are non-refundable and cannot be changed.

Changes

Should you wish to cancel and refund your ticket, you may do so by calling us at 867-587-2288, press 2.

Name and date changes are permitted up to 24 hours prior to flight departure for $75. You can make changes to your tickets, free of charge, as long as it is within 24 hours from the date of purchase, and as long as your trip is more than 72 hours from your date of booking.

Flights that depart within 24 hours are not refundable and cannot be changed. Tickets that are purchased within 24 hours from departure cannot be changed and cannot be refunded.

Assistive Devices

If special assistance is required (i.e wheelchair), please inform our reservations agent, 48 hours in advance, in order for our flight crew to be notified. Our goal is to make your flight experience much easier by preparing the means necessary to travel you safely to your destination.

North-Wright will transport assistive devices for persons with disabilities in addition to the baggage allowances set out at no additional charge.

Musical Instruments

To transport your musical instrument, an admin fee of $25 will be charged on top of the ticket purchased. You must notify us up to 48 hours (minimum requirement) prior to your flight should you plan on bringing a musical instrument with you.

Live Animals

Please click here for more details when traveling with your pets or shipping live animals.

Traveling with Infant

The infant (aged 0-23 months) may travel free of charge when the infant is held on an accompanying adult’s/escort’s (18 years of age and above) lap. An infant for whom a seat is purchased must be properly secured in an approved child restraint device and will be assessed the applicable fare.

Infants cannot travel without an accompanying adult.

Traveling with Children

Children at the ages of 2-11 years old must pay for the child’s fare and must be accompanied by an adult or use our new Unaccompanied Minor service (only available for 5-11 years old).

If the child is 12 years old and older, they must pay for the adult’s fare and can travel without an escort.

Unaccompanied Minor Service

Children, aged 5-11 years old, can travel without an accompanying adult as long as the guardian/parent uses the Unaccompanied Minor (UM) service. This is a supervision service provided by North-Wright Airways. There will be a $50 UM fee charged per minor, per direction and an application form must be signed prior to the child’s travel. Please call our Reservations Agent at 867-587-2288 option 2 if you are interested in using this service.

We require up to 48 hrs advance notice, to fully accommodate this service.

Seating Arrangement for Children

North-Wright Airways, to the best of our abilities, will assign seating arrangements for children, 14 years old and under, upon check-in. If seats are not assigned prior to check-in, upon calling passengers to the gate for boarding; North-Wright will allow children with escorts to be first in line to claim seats so that they are located in the seating nearest to the parent or guardian.

For more information, please refer to our Tariff Manual.

Baggage Policy

The complimentary baggage allowance for North-Wright Airways allows customers to bring 2 bags that total 60 pounds, combined. Anything beyond that is considered excess and fees are applied.

Not all of North-Wright’s aircraft have the ability to accept carry-on baggage. Following Transport Canada regulations, the only aircraft that allows carry-on or unchecked baggage is the Beech 1900D.

Passengers, on space-available tickets or standby tickets, are only allowed 20 (or 30) lbs of baggage.

Freight

Freight will still be accepted during normal business hours. All freight accepted up to 1 hour prior to departure will be shipped on that flight. However, any freight received within an hour before departure will go on the next available flight.

Dangerous Goods

As per Transport Canada regulations, all DG shipments must be accompanied with the appropriate paperwork completed, and the carrier must be advised more than 24 hours prior to shipment occurring.

Tariff

For more information about our Tariff Manual, please click here.

Feedback

We strive to improve our service and we want to hear from you, may it be a good experience or not. Click here to send us your feedback.

North-Wright Airways is happy to serve the people from Sahtu and Delta regions. Thank you for flying with us!