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flights that work for you

Welcome to the Sahtu Region, The Beating Heart of the North. On this page, you can read about all things flight-related. We are the only airline that services all of the Sahtu communities, and some things about this place are unlike the rest of Canada. Every community is fly-in and fly-out only. There are no roads other than the winter road, which is open for only a short period in the winter; this means everyone here relies heavily on air travel, from food delivery to dentist visits. Most of our Flights will land in multiple communities to ensure residents have daily access to Yellowknife or Norman Wells.

What to consider when connecting?

If you are headed home or even visiting for the first time, make sure that you build in enough time to connect to your North-Wright Flight. We have flights between Norman Wells & Yellowknife daily, so to ensure that you can catch our flights with enough time to get to our terminal, it is best to land in Yellowknife 2.5-3 hours before our flights depart.

Yellowknife Terminal Location

We have our own terminal! When Flying NWA, all our scheduled flights will depart from our terminal, not the Yellowknife airport. Our terminal is a 3-minute cab ride or a 20-minute walk away from Yellowknife airport.

Address: 111 McMillan St, Yellowknife, NT X1A 3T2

To ensure on-time departures, your cooperation is required for the following:

    • Passengers are required to check in 1 hour before the flight departs. This also allows for Transport Canada’s required manifesting and freight loading. If you are not checked in 1 hour before departure, your boarding may be denied. A confirmed passenger that does not check-in or show up will forfeit that portion of their ticket, and it will be voided. Tickets purchased for flights that depart within 24 hours are non-refundable and cannot be changed.
    • If you happen to miss your flight, it will be your responsibility to rebook your flight for the following day or whenever you decide to travel. North-Wright Airways will only transfer passengers to the next available flight for weather or mechanical delays.

The complimentary baggage allowance for North-Wright Airways allows customers to have a combined weight of 60 pounds. Anything over 60 pounds is considered excess, and fees will apply.

Not all of North-Wright’s aircraft can accept carry-on baggage. Following Transport Canada regulations, the only aircraft that allows carry-on or unchecked baggage is the Beech 1900D. Carry-on baggage is limited to 13 pounds, and must fit in the prescribed space (see sizers at your respective check-in location), and will count toward the customer’s total baggage allowance.

Passengers on space-available or standby tickets have a total combined baggage allowance of 30 pounds.

Reservations are still required; your seat will be guaranteed if tickets are paid in full. Standby tickets can only be purchased 1 hour before departure and do not guarantee any seats.

Ticket Changes

Should you wish to change your ticket, you may do so by calling us at 867-587-2288 (ext. 1000). You can also email reservations@north-wrightairways.com.

Name and date changes are permitted up to 24 hours before flight departure for $75. You can make changes to your tickets, free of charge, as long as it is within 24 hours from the date of purchase and as long as your trip is more than 72 hours from your booking date.

Flights that depart within 24 hours are not refundable and cannot be changed. Tickets that are purchased within 24 hours from departure cannot be changed and cannot be refunded.

Should you wish to cancel and refund your ticket, you may do so by calling us at 867-587-2288 (ext. 1000) or emailing reservations@north-wrightairways.com.

Tickets are refundable up to 24 hours before flight departure for $125.00. You can get a full refund as long as the request is made within 24 hours from the time of purchase and as long as your trip is more than 72 hours from your date of booking.

Tickets purchased for flights that depart within 24 hours are non-refundable and cannot be changed.

No-Show Policy

Passengers who do not show up for their flights upon check-in will lose that portion of their ticket. These tickets may not be used for future travels. If they wish to travel, a new ticket must be purchased.

North Wright Airways permits the shipment of dangerous goods. All dangerous goods are subject to a $50 handling fee and require 24 hours to process before they can be shipped.

North Wright Air will no longer accept UN3480/3481 Lithium Ion Batteries for transport on passenger aircraft. These items must be shipped on cargo-only aircraft.

A shipper must comply fully with the International Air Transport Association (IATA) and Transport Canada Dangerous Goods regulations when offering a consignment of dangerous goods. In addition, shippers must comply with any applicable regulations set forth by the country of origin, transit, and destinations. Before any package of dangerous goods is offered for transportation by air, the shipper must comply with the following specific responsibilities:

  • International regulations must be followed to ensure the safety of passengers and crew.
  • The shipper must ensure that the articles or substances are not prohibited for transportation by air.
  • The articles or substances must be properly identified, classified, packed, marked, labeled, documented, and in the condition for transport in accordance with IATA regulations. Failure to do so will result in a refusal of shipment. The shipper may be charged for any services already rendered.
  • Before a consignment of dangerous goods can be offered for transport, all relevant persons involved in its preparation must have received training to enable them to carry out their responsibilities.

It is the shipper’s responsibility to determine if dangerous goods are in their cargo and if so to declare them to the carrier by way of a properly completed IATA Shipper’s Declaration. Not declaring dangerous goods is a serious offense under federal law and is the shipper’s responsibility.

Every person who contravenes or fails to comply with the Transportation of Dangerous Goods Act is guilty of:

  • An offense punishable on summary conviction and liable to a fine not exceeding fifty thousand dollars for a first offense, and not exceeding one hundred thousand dollars for each subsequent offense; or
  • An indictable offense and liable to imprisonment for a term not exceeding two years.

For further information on shipping dangerous goods or for information regarding obtaining the services of a dangerous goods consultant please contact North Wright Air Cargo.

To avoid the risk of discomfort, or even injury of live animals, North Wright Airways has joined other airlines throughout the world in adopting the container guidelines provided by the International Air Transport Association (IATA).

Shipments are sent through priority shipping which is not guaranteed on a flight but is processed as space becomes available, being prioritized ahead of General Cargo.

Traveling with Pets (Carry-On): Passengers can now carry their small pets as carry-on baggage. The only aircraft that allows carry-on or un-checked baggage is the Beech 1900D. A carriage fee of $25 will be charged on top of the ticket purchased. The maximum weight limit is 10 lbs (pet & kennel combined). Excess baggage fees with be applied if your total baggage and pet weight is over 60 lbs. We require up to 48 hours’ advanced notice should you want to travel with your pet as a carry-on.

Traveling with Pets (Checked Baggage): Passengers that travel with their pets as checked baggage must pay a $100 carriage fee on top of the ticket price. An excess baggage fee will be applied if your total baggage and pet weight is over 60 lbs. The maximum weight limit for pets as checked baggage is 100 lbs (per & kennel combined). If your pet is over 100 lbs, you must ship it as Cargo. We require up to 48 hours’ advanced notice should you want to travel with your pet as checked baggage.

Pets Over 100lbs: If the pet traveling is over the weight limit, North-Wright will need to ship it as Cargo. The LIVE ANIMAL fee will be charged if the pet is over 100 lbs. We require up to 48 hours’ advanced notice should you want to travel with your pet.

Pets Shipped as Cargo: If you are looking to ship your pet as Cargo, you will need to provide our Cargo Office up to 48 hours of advance notice prior to the shipment date.

Kennels

Cats and dogs are the most transported animals, and the type of kennel prescribed for them is the Type 1 Kennel (a rigid container). It may be made of hard plastic, metal, or plywood. The door must be the original door designed for the kennel and must be of metal construction. All hardware for the kennel must be present; if it is not secure, it will not be accepted. Wire kennels are forbidden.

When planning a route for transporting your animal, the most direct route with the shortest possible layover is important. North Wright Air staff will be careful to ensure a quick as a possible connection to minimize any stress upon your animal. They will also be vigilant regarding weather concerns and unexpected delays that could prohibit the acceptance of the animal.

Shippers are responsible for the cost of kenneling in the event of a delay on route or release (i.e., the consignee fails to show up). North-Wright cannot keep any live animals in any of the facilities.

Additional Tips

  • Your animal(s) should eat a light meal and drink at least two to three hours before departure.

  • Exercise your animal immediately before leaving for the airport.

North Wright Air is not responsible for the loss, delay, injury, sickness, or death of any pet or animal accepted for transportation.

For the sake of the safety and comfort of animals, North-Wright Air will not waive any standards.

If special assistance is required (i.e. wheelchair), please inform our reservations agent 48 hours in advance in order for our flight crew to be notified. Our goal is to make your flight experience more accessible by preparing the means necessary to travel you safely to your destination.

North-Wright will transport assistive devices for persons with disabilities in addition to the baggage allowances set out at no additional charge. The acceptance of these devices will depend on size and type due to aircraft ability and regulation requirements.

To transport your musical instrument, an admin fee of $25 will be charged on top of the ticket purchased. You must notify us up to 48 hours (minimum requirement) prior to your flight should you plan on bringing a musical instrument with you.

Infants, Children & Minors

The infant (0-23 months) may travel free of charge when the infant is held on an accompanying adult’s/escort’s (18 years of age and above) lap. An infant for whom a seat is purchased must be properly secured in an approved child restraint device and will be assessed the applicable fare.

Infants cannot travel without an accompanying adult.

Children 2-11 years old must pay for the child’s fare and be accompanied by an adult or use our new Unaccompanied Minor service (only available for 5-11 years old). If the child is 12 and older, they must pay for the adult’s fare and can travel without an escort.

Seating Arrangement for Children

North-Wright Airways, to the best of our abilities, will assign seating arrangements for children, 14 years old and under, upon check-in. If seats are not assigned before check-in, upon calling passengers to the gate for boarding, North-Wright will allow children with escorts to be first in line to claim seats so that they are located in the seating nearest to the parent or guardian.

For more information, please refer to our Tariff Manual.

Children 5-11 years old, can travel without an accompanying adult as long as the guardian/parent uses the Unaccompanied Minor (UM) service. This is a supervision service provided by North-Wright Airways.

There will be a $50 UM fee charged per minor (per direction), and an application form must be signed prior to the child’s travel. Please call our Reservations Agent at 867-587-2288 (ext. 1000) if you are interested in using this service or email reservations@north-wrightairways.com.

We require up to 48 hrs advance notice to fully accommodate this service.

Infants, Children & Minors

The infant (0-23 months) may travel free of charge when the infant is held on an accompanying adult’s/escort’s (18 years of age and above) lap. An infant for whom a seat is purchased must be properly secured in an approved child restraint device and will be assessed the applicable fare.

Infants cannot travel without an accompanying adult.

Children 2-11 years old must pay for the child’s fare and be accompanied by an adult or use our new Unaccompanied Minor service (only available for 5-11 years old). If the child is 12 and older, they must pay for the adult’s fare and can travel without an escort.

Seating Arrangement for Children

North-Wright Airways, to the best of our abilities, will assign seating arrangements for children, 14 years old and under, upon check-in. If seats are not assigned before check-in, upon calling passengers to the gate for boarding, North-Wright will allow children with escorts to be first in line to claim seats so that they are located in the seating nearest to the parent or guardian.

For more information, please refer to our Tariff Manual.

Children 5-11 years old, can travel without an accompanying adult as long as the guardian/parent uses the Unaccompanied Minor (UM) service. This is a supervision service provided by North-Wright Airways.

There will be a $50 UM fee charged per minor (per direction), and an application form must be signed prior to the child’s travel. Please call our Reservations Agent at 867-587-2288 (ext. 1000) if you are interested in using this service or email reservations@north-wrightairways.com.

We require up to 48 hrs advance notice to fully accommodate this service.

We strive to improve our service and we want to hear from you:

For inquiries regarding freight, dangerous goods, or live animals: